Privacy Policy

Welcome to the privacy policy of OneQMS UK (“we”, “us”, or “our”).

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), use our interactive tools, or purchase our services, and tell you about your privacy rights and how the law protects you.

Important Information

Controller: For the purposes of the UK General Data Protection Regulation (UK GDPR), OneQMS UK is the controller and responsible for your personal data.

Contact Details: If you have any questions about this privacy policy, please contact us:

Full name of legal entity: OneQMS UK
Email address: rhys@oneQMS.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

What Data Do We Collect?

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data: First name, last name, username or similar identifier, title.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Assessment Data: Data you input into our interactive tools (e.g., the “Readiness Scorecard” or “Pareto Analyser”), including business process details and compliance status.

Marketing & Communications Data Includes your preferences in receiving marketing from us and your communication preferences.

How Do We Use Your Data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., delivering a Gap Analysis or Digital Product).
Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal obligation.
Consent: Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data:

Purpose/Activity	Type of Data	Lawful Basis for Processing
To register you as a new customer	Identity, Contact	Performance of a contract with you
To process and deliver your order (including managing payments, fees, and charges)	Identity, Contact, Financial, Transaction	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To provide results from our Interactive Tools (e.g., Scorecards, Calculators)	Identity, Contact, Assessment Data	(a) Consent (where you provide data for a free report) (b) Legitimate Interests (to analyse tool usage and improve our services)
To manage our relationship with you (asking for a review or notifying you of changes to terms)	Identity, Contact, Profile	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you	Identity, Contact, Profile, Usage, Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business)

Who Do We Share Data With?

We may share your personal data with the parties set out below for the purposes set out in the table above:

Service Providers: Acting as processors who provide IT and system administration services.
Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers.
HM Revenue & Customs, regulators, and other authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Exchanges

Some of our external third parties may be based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.